Customer Service Policy

Your Satisfaction Is Our Priority

At Lansinohsale.com, we are committed to providing you with the best possible shopping experience. From browsing to delivery, we want you to feel confident and cared for. Please read our policies below to understand how we serve you.

1. Contact Information

If you have any questions, concerns, or feedback, our customer service team is here to help:

  • Email: support@lansinohsale.com

  • Response Time: Within 24 hours on business days (Monday–Friday)

  • Customer Service Hours: 9:00 AM – 6:00 PM (EST)

For the fastest assistance, please include your order number in all correspondence.

2. Ordering & Payment

  • Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and [add any other methods you use].

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.

  • Order Changes: Need to modify or cancel your order? Please contact us immediately. We will do our best to accommodate changes, but once an order has been processed for shipping, we cannot make modifications.

3. Shipping Policy

  • Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • Shipping Carriers: We partner with [e.g., USPS, UPS, FedEx] to ensure reliable delivery.

  • Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your items.

  • Tracking Information: Once your order ships, you will receive a confirmation email with tracking details.

  • Delivery Delays: While we strive to meet all delivery estimates, Lansinohsale.com is not responsible for delays caused by carriers, weather, or customs.

Note: We currently ship to [list countries, e.g., United States and Canada]. If you are outside this area and wish to place an order, please contact us first.

4. Return & Refund Policy

Your Happiness Guaranteed

We want you to love your purchase. If you are not completely satisfied, we are here to help.

Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.

  • Products must be unused, unopened, and in their original packaging.

  • A receipt or proof of purchase is required.

Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns on:

  • Breast pumps (unless defective)

  • Nipple creams or ointments

  • Breast milk storage bags (opened packages)

  • Clearance or final sale items

How to Initiate a Return:

  1. Email us at support@lansinohsale.com with your order number and reason for return.

  2. We will provide you with a return authorization and shipping instructions.

  3. Pack the item securely and ship it to the address provided.

Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Note: Original shipping costs are non-refundable.

5. Damaged or Defective Items

We take quality control seriously. If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include:

  • Your order number

  • A photo of the damage/defect

  • A brief description

We will arrange for a replacement or refund as quickly as possible.

6. Privacy Policy

Your privacy matters to us. Any personal information you provide—such as your name, email, or payment details—is used solely to process your order and improve your shopping experience. We never sell or share your information with third parties. For more details, please review our full Privacy Policy [link].

7. Product Authenticity Guarantee

We guarantee that every product sold on Lansinohsale.com is 100% genuine Lansinoh merchandise, sourced through authorized channels. If you have any concerns about authenticity, please contact us immediately.

8. Pricing Policy

While we strive to ensure all pricing information is accurate, errors may occasionally occur. If we discover an error in the price of an item you have ordered, we will contact you immediately to offer the option of confirming your order at the correct price or canceling it.

We're Here to Help

Your trust means everything to us. If you have any questions about these policies, please don't hesitate to reach out to support@lansinohsale.com.